DBS rules out sabotage
DBS has ruled out sabotage in its largest ever system breakdown
on Monday, which crippled its entire consumer banking services for
at least seven hours.
Neither were external parties involved, DBS chief executive
Piyush Gupta told reporters at an event on Monday night, hours
after normal services were restored.
A full-scale investigation is underway to find out why the
bank's back-up system failed when it was hit by an outage which was
detected at about 3am on Monday.
'We are now doing thorough investigations with our vendor IBM...
I don't think there is any sabotage. there has been no loss of
customer data...no loss of records,' said Mr Gupta.
Added Mr David Gledhill, DBS head of Group Technology and
Operations: 'The bank has multiple levels of redundancy to protect
against such occurrences and this is the first time a problem of
this nature has occurred.
'We deeply regret the inconvenience caused and once again would
like to assure our customers that DBS is continually reviewing and
revising its resiliency and redundancy plans in line with
developments and advancements in technology.'
The glitch hit the whole suite of DBS and POSB consumer banking
services, including branch offices, ATMs, credit cards, NETS, AXS,
Internet and mobile banking.
-- ST
