Re: Man shocked by $1,200 bill for fish at Resorts World
Originally Posted by BicCherry 
I hope that FS restaurant seeks out Mr Liu for clarification
with the intent of service recovery. This would be the right thing
to do in defending reputation and upholding service standards at
'Resorts World Sentosa’s (RWS) Feng Shui Inn restaurant' given its
already public admission of partial liability. Perhaps a food
voucher of equivalent value (worth about $1000 at least if usable
only at the same said restaurant) would somewhat resolve the
customer's dissatisfaction.
($1000 and not just $500 because it is a self-proclaimed restaurant
for 'high-end' customers) and should thus be slightly more
'generous' in its offer, not forgetting its own admission of a
"lapse in judgement". (voucher only valid for 1 visit of course and
no refunds of unspent portion, valid for 2-3 yrs- so Mr Liu's n
friends can maybe meet up yet again). Both [email protected] and Mr Liu should
then make a public statement to the effect of an amicable
resolution of this impasse, a prompt and proper closure to this now
public situation.
Ultimately a happy customer should be what every business strives
to achieve. (except for the shady and dubious ones of
course).
Just $1000 restaurant voucher for public publicity of resolution
and an improved image, I hope [email protected] accepts my suggestion...
since newsprints are now also obliged to follow up the case having
already publicized it as 'large-print' if not headline news' in the
first place- unless there's more to this story that I haven't read
about...
