STOMPer Unhappy Customer was disgusted with the
Citibank Credit Card staff who called him incessantly and demanded
for his documents by a certain time, even insisting that he apply
for ready credit after the STOMPer refused.
Unhappy Customer shared his woes with STOMP in an email:
"After my previous application for a credit card was not
followed-up properly and declined as a result, a Citibank credit
card staff called me up to insist that I submit a whole new
application all over again.
"He wanted the necessary documents by a specific time but due to
work commitments, I was unable to email him on time.
"He ended up calling me and pestering me for my documents umpteen
times!
"Worst of all, he insisted that I take up ready credit in a
forceful tone, claiming I could cancel after the free period.
"When I turned him down, he sounded fed up.
"I was deeply disgusted with the level of service by this
company."
Upon reading Unhappy Customer's account, STOMPer Vettel
Webber recalled his similarly bad encounter with Citibank
staff:
"After getting a CitiClear card, I started to receive calls from
Citibank telemarketers despite many reminders to put me on the 'Do
Not Call' list.
"This one telemarketer called Benjamin persuaded me to sign up for
a Citibank savings account, and even arranged for a dispatch to
come to my office for me to sign the documents needed to open the
account.
"The nightmare started after I signed the form. Benjamin called me
numerous times saying that he did not receive the photocopy of my
IC.
"After he called for the fourth time, I was so pissed off that I
offered to go down to a Citibank branch to submit a photocopy
myself.
"To my amazement, he advised me not to do that because it would be
'troublesome' and the staff are generally rude and inattentive. He
also added that there is 'a high chance that the photocopy would be
lost' and that I may get into trouble with loansharks.
"Eventually, he said he received my photocopy but because it was
'too dark and not visible', I had to fax it over again.
"What happened to all the previous photocopies of my IC? He never
answered that.
"When I did not sign up for the account, Benjamin's final words to
me were 'If I rely on your account for my commission, I would be a
million steps away from my million dollar dream.'
"I never expected such poor attitude."
http://singaporeseen.stomp.com.sg/stomp/sgseen/what_bugs_me/409356/citibank_credit_card_staff_calls_me_13_times_in_a_day.html
