StarHub has issued an apology to its cable TV
subscribers.
This follows complaints from its subscribers who said that they
were not able to tune in to the cable TV network earlier this
morning.
In a statement, StarHub says that it understands that the problem
started at 8am.
It adds that investigations showed that the situation was due to an
issue with a software provided by a third-party vendor.
Earlier, a Ms Maureen called the MediaCorp hotline to say that she
tried to view StarHub channels 12, 16 and 58 but was
unsuccessful.
She said a message asking StarHub subscribers to calll the customer
service hotline popped up instead.
Another caller, Mrs Tan, who subscribes to the basic channels as
well as the Sports channels, also experienced similar
difficulties.
"Suddenly this morning when I turned on the TV, all
the channels were blocked except for the Korean drama. So, I was
taken aback why is it so and all the channels, on screen, there's a
message to say that "please call 1633 to subscribe to this
channel", which we've already subscribed to. So when I called
Starhub, I just couldn't get through."
Having tried calling for help several times, a frustrated Mrs Tan
has this to say.
"If there's any technical problem, at least they
should flash it on the TV screen and say that there's a technical
error and we're trying to remedy it. But there's none!"
In response, StarHub says it experienced "a surge in call volume
recently" largely due to public interest in its festive promotions
and iPhone offerings.
It adds that access to the cable TV channels resumed since
12.30pm.
--938Live
alamak which auntie actually can called up mediacorp juz
for a tv programme ><!
