My recent experience in Punggol SPC petrol station disappointed
me.
I have been anticipated the opening of the Punggol SPC station
when it was being built, being one of the first families to move
into Punggol. How great to have the first petrol station in
Punggol, rather than driving into Sengkang or Hougang for petrol
refill.
However, last Friday at 10pm, there was a long queue of >15
person waiting at the cashier to pay money! Needless to say, there
is a long queue of cars waiting outside for the cars next to the
pump to move off.
Well, there are 2 cashier counter, but ONLY 1 of them is open.
WHY? It's accounts closing and the MOST IMPORTANT THING IS TO CLOSE
ACCOUNTS ON TIME. NO COLLECTING MONEY NOR THEIR CUSTOMERS'
TIME.
I requested the supervisor to open the 2nd cashier to address
the queue first, so as to shorten the queue and COLLECT MORE
REVENUE.
I'm wondering if this SPC knows this operational issue that is
impacting their revenue, especially in these competitive and
depressed market conditions. Well, perhaps we live in
different worlds. There are people out there making money and
other people like me worried about costs and our job security.
I'm also just wondering how many of the cars outside have driven
off to delay their petrol refill at other stations?
Perhaps SPC can re-look at the timing of their staff
shift-change and accounts closing, so that it does not come at the
expense of their paying customers. 10pm closing works for
weekday, but no weekends.
Are there any others sharing the same thoughts? Or am I
the only one who does not have the patience to wait 30mins to pay
my petrol refill?