accidentally overcharged

repent SG

done that beforr transcab mwi mei insist that i return the $1 different, even when the passenger didnt call up to complain, ibtold her when free, drive pass defu lane then pass to her, she says no, demand it immediately. i say u pay for me la, i give u back $2 later la.

ecac SG

later today will just file a report with SMRT.

Skyjus23 SG

The one staying at heritage view?

Rbs70 SG

$1 or $20 still constitute overcharging and penalty is $500 fine and demerit point.......

auditor don't jiak sai 1, including those staff from finance or Admin department........

Although our thermal receipt fade easily, but there's many way to preserve it..........

I don't see anything wrong by admit yourself to this honest mistake.........

ecac SG

The one staying at heritage view?

yes... how you know?

[email protected] SG

I made same mistake once or twice before (n its more than $1)... Receipt printed so I called SMRT to report. They said put on record n if pax call then refund. Just call them lah… not a big issue

foolsh_2000 SG

booking calls all auto,no need key in,except CBD charge.so u won't get it wrong.this applies to SMRT and Comfort,don't know about others.

[email protected] SG

Ohh.. this is an LV booking…I no experience in handling.

[email protected] SG

yes... how you know?

I think he is one or four "heavenly kings" supporters at coconut tree... tats why ..

Rbs70 SG

Taxi kiosk calls don link to any of the company MDT system, so you have to manually key in the oncall amount.........

for CDG, you have to go to private booking and key in the necessary amount, si beh troublesome.........

The receipt printed will show private booking, not on call and that's 1 of the reason why many pax refuse to call taxi kiosk, because their company don't recognize private booking........

so if they bo pian, had to engage taxi kiosk service, than they had to bear the oncall charges themselves.........arbo, usually they will request for manual receipt which CDG don't recognize anymore.........

this day, auditing no chin chin chye chye like somebody had said, especially some company had tighten their taxi budget........they will specially focus on their staff claim details........

Poolman SG

ecac , if it's a LakeView call , dun worry .... our customers won't complaint one .

take my word .

U dun even need to report to SMRT .

report will land u in more trouble .

U taxi coy will ask this ask that , cos they never recognised LV call one .

Same to CDG .

Poolman SG

Any problem with our drivers , customers will call us first , not LTA or taxi companies .

Poolman SG

And our regular customers are grateful to us for helping them home , easily conveniently .

Our customers money never an issue , not $1 .

eurocab SG

yah....SMRT dun suka suka anyhow report.....My friend kenna hit and run.... someone side swap him.... damage not serious to rear door.... he made a report to SMRT..... end up no car for 1 week and have to pay $1000 for the damage......

ecac SG

reported already. operator just mention if customer call and complain. just refund the $1.
guess no problem bah

Rbs70 SG

ecac , if it's a LakeView call , dun worry .... our customers won't complaint one .

take my word .

U dun even need to report to SMRT .

report will land u in more trouble .

U taxi coy will ask this ask that , cos they never recognised LV call one .

Same to CDG .

Ah? You very sure on this statement.........

why sound until LV drivers not protected by their company?........

please la, first time I heard such thing........

Although CDG won't handle complain cases if their TD bid the job from LV, but as long you are driving CDG taxi, they are still responsible and liable for whatever incidents........

cases like overcharging, so common practice in taxi kiosk, TD been terminated, why? Bid jobs from taxi kiosk can suka suka?.........

Angwk7118 SG

knowing the rules and operation is important

knowing how LV and SMRT way of operation is also important

if it is a LV matter but you report to SMRT is like going to the wrong place leh

Angwk7118 SG

maybe you need more understanding of LV clients

Rbs70 SG

maybe you need more understanding of LV clients

RSM, I don agree with this statement.......

ultimately the control agency still LTA........

good or bad customers, never assume or take thing for granted.......

Rbs70 SG

Wrong doing is wrong doing......

no harm reporting.......

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