I don't know which company you are driving for..........
If CDG, usually for replacement taxi, unless is very last min,
operator will call you up and inform, and it suppose to be a
current call..........
Replacement for advance call more than 30min in advance, drivers
won't know, and we charge according to MDT shown, no reason pax
will be angry, as long any cab arrive on time..........
A few times, my encounter is such, receive current job, operator
call and inform replacement for advance job, also will advise if
pax refuse to pay even the current job rate, CDG will reimburse
back to my account, advise me don't argue with pax, obviously this
pax kanna shoot aero plane by the othe TD.............
Without any clarification, pax refuse to pay booking charges,
call driver hot line straight away.............
Never such thing that CDG will replace a last min cab with
advance booking rate........
What no reason pax will be angry, once i took over a replacement
with more than half an hour mdt call from cdg, I
called cdg operator, she said replacement can charge $8.
But when pax saw my crown and plate nos different, tho he knew
but he straight away said no advance booking, then called cdg on
why send a crown and a clown driver. I lan lan, slowly slowly drive
him to AP with a smiling face, then he gets quite annoyed and asked
what so funny? So I told him, a clown alway smile.