Just nicely tell them, Oops sorry, I thot it is a one
way trip, this may overlap my timming, I got to
pick up someone later on, why not you get another taxis, thank
you.
I see many complaint of TD is not mainly on rejection, but
more on rudeness and never express it properly, once you are
diplomatic, keep cool and calm, reject with nice words and a
smiling face, nobody can really do much to you. Then as they go
off, just take a breath and curse, knnccb, farkers.
I know some will said, lan sai lah, not happy go complain lor,
pax get agitated and die die must complain even they had no
intention to complain, then end up at office, waste time, waste
saliva, talk until saliva spewing and end up, either get warning,
terminated or simply said..Ok Uncle, misunderstanding, you hv to
make it clear to pax...blah blah.
Most drivers dunno because of fatigue or hv a bad day, tends to
get hot up easily, and they can easily fall prey to people who like
to exploit them, mainly those ah ney FT.
The key is therefore, reject nicely
i totally agree with you!, reject also reject nicely be polite
and apologetic, give valid reason even when there isnt one.
passenger 99% will be ok, say you have prior arrangement already
cannot do the job drop them off at first destination can or not?
like that sure ok one.