I dislike CDG ways of handling complaint, give voucher to
complainant....... we do not require to go till this extent to
pamper commuter.
Fast respond, care and concern will do the job well. Is there a
need to provide "gift"?
"Gift" are best given as a motivation factor, for consumer to
act more (buy more)
Providing "gift" to complainant is encouraging consumer to
dislike, find more fault on your product and services.
The increasing in these area will only bring up unnecessary
cost.
And...... where does the money come from........ it is
irresponsible act.
Only our local talent under the skirt of Government (PAP) will
do this, which sucessful independant company are doing this?
Do Apple, Ikea, Samsung......etc, give you a voucher when you
complaint?
No wonder our talent are unable to perform out of this country,
when out of the skirt of PAP.
