Not necesarrily abt complain. I drive CDG, this year i think got
5 complains by pax.
Yet not 1 time I got warning letter. Why? Because I insist I did
nothing wrong and the fault is with pax who are unreasonable or
it's a safety issue. You must know how to cover yourself, roughly
you will know with experience which pax will complain and which
wouldn't. The pax that will complain, you should know how to cover
yourself.
I also got chase pax down from my cab and got f pax with bad
words also, because they deserve it.
But when I'm wrong I apologise to pax, go wrong way (and after
considering yes it's wrong) I give discount, say sorry for wasting
his/her time. Who will complain like that?
Yes, i like
Learn the rational way to defence yourselves, don't expect CDG
to be understanding.
When paxs are abusive, even verbal abusive can kill, it is for
the safty for both to reason it out with CDG.
Pax begin abusive can be use to cover your action, and is
difficult to proof......
If the IO question and doubt about verbal abusive, demostrate it
right in front of his face, with all his parents, wife, children
and even himself, even thereafter, he still unable to get it, you
still get to enjoy F ing them and give them a "good" time before
leaving the company.
Cabby are giving those IO a good time, cabby fear them, cabby
beg them........ this leading those IO feeling important and begin
lacking of compassionate.