premier call booking and their call center

last SG · 2012-10-12T09:17:05+00:00

Quality of their pax ?3/10 ..... those type i dun like .Call for a taxi to Orchard : On Board say Queensway and orchard .Call for a cab to Millenia Tower : O...

Angwk7118 SG

ha ha, i only sharing my experience i have encounter ,
why is it so, cos sometime they are comment on this forum read by taxi company which was being print out to show the management
not everything happening is known by the top , sometime outsider words are bettr being believe by th top than those who are working in the taxi at the taxi companies
.bad thingi say but good one i also will mention but only refer to premier
Their dros, as compare with some other taxi company i know are a group of good staff that really will listen to their TDs and try to solve within their ability
but for the call center

really i only give 3/10 , cos they always make mistake
1. call booking message send wrongly
2. hourly booking rate and charges not clear
3. different standard of operator for matter like no show situation

worst is that when you kindly tell them their mistake, they never admit, give reason
like
1. I work 7yrs here in the call center (call center supvr) and claims cannot be wrong
2. a senior operator mistak, when tell just push it say new staff mistake etc

Angwk7118 SG

with the recently install nets of course i would say it is a good move
only that a small sticker given which i find help a little as still many pax does not know even board. may need to work on this matter a little

every company has good and bad, like human being, we always say bad things more than good things, but as long what i say is not bull shit, i don’t see anyone should get heat , it is just sharing , not kpkb.
who knows like poolman and i say about the their KIA and crown offer, knowing their vehicle condition it better not recommed friends to take up. i rather they come in with good impesssion and not leave because of the vehicle condition which driver may encounter
e.g a air con pipe leak for a KIA , do you know it may take around 2days to have patch
, i repeat, is to patch the leak not replace, some other parts they will try to locate used part , if the part is not avalable then driver either give a replacement(if they is available) if not stay at home shake their legs
i am sure some silver guy driving KIA will know about the kia headlight, some driver were force to drive with high beam cost waiting time could be more than 1 month to 2 month . why?
I am also say cos some of my premier kaki left because of those reason i have mentioned. some even lost their relief due to not many call booking
I am only stating facts, things i have encounter with premier since 2010 when i drove for them nothing else

Angwk7118 SG

maybe pool can share about his KIA history on the headlight and the time taken for the kia being overhaul, we know he speak the true

Poolman SG

Take me as a critic , or a taxi bug in taxi industry .

I dun create a forum to say "yes sir" to taxi company .

Or praise taxi companies even if they are idiots .

Then there shouldn't be any forum at all !

I am here to gather , or share informations .

That is why Internet is graded as IT , INFORMATION TECHNOLOGY .

Poolman SG

As for the KIA headlights issues .

It's not Premier's fault , i'll blame it on the hirer !

Cos the hirer drive OMO day , does he care about what's happening at night ?

No lah fuck , sunset he also set , set to go home .

I told him when i first drove the vehicle , he said it's like that one , if cannot see , high beam .

Ok , high beam (never in my life i drove with my high beam on , unless to poke people's eyes for the vehicle infront )

But when high beam , i inviting retailiations ! And i hated it .

So i told him ..... he said again it's like that one .

Until one fine day , i realized many vehicle overtook me without signalling ( at night ) .

I cannot blame them ..... cos i never encounter so much ilke that before i drove KIA .

It has to be due to the low lighting of my head light .

So i fine day , i buay tahan liao .

I demand my hirer to change it or Premier has to give me a black and white to tell me "any accident claim , they have to bear ! Not me to bear "!

He listen liao scared .

Went to see the DRO ....

U know what ?

Premier got it done in 30 minutes !

What indent ?

Rubbish !

It's the hirer who bo chap .

They have ample replacements .

Poolman SG

I hated the KIA not because of the high light .

It's the steering !

That is why i condemn KIA and switch to Skoda .

If got chance .

Once i found a Skoda , fuck off KIA .

This one i also cannot blame Premier , cos it's Mega Auto who bo chap , i also think the hirer played a part , cos to repair steering take longer time !!!

And no replacement if repair steering .

I believe that hirer was thinking ; " Steering can move can liao , meter can press can liao , the rest not important ."

Then u go and drive lor ... since drive with steering like that so shiok !!

kana lan leh now .

Poolman SG

The best part was .... when i told the hirer the steering why shaking when negotiate a turn , and steering kept turning back ?

"It's like that one ! "

I asked around my KIA friends , they say "no leh , it's like that one ! "

Until one fine day the KIA sent for repair of AC , need a replacement , the replacement KIA steering was so much easier to handle .

So i chop signed confirm , current KIA steering spoilt liao .

I asked him : " Change to this KIA , condition better , more powerful ."

" No lah , i'll drive this one until scrap ."

Ok lor , take the key and drive yourself .

Angwk7118 SG

well you have your encounter but i think i want to mention one thng, there is limitation when come to changing certain part for Mega, they will need aprroval from premier before they can do it, not change and repair as they want, these steps causes delay in gettng vehicle repair
or course for my headlight , at that time it was a long waiting list, only when i bang table then i get to jump Q. only to pity the other kia driver both headlight need to replace but end getting the right one replaced cause i took the left one

Poolman SG

Other features of Premier that need to comments .

Diesel Kiosk 4/10 .

Only one in Singapore .

Poolman SG

But they got a distinction from me .

Their Changi South diesel kiosk toilet got a 10/10 from me , super clean !!!!

Urine bowl 100% stainless , unlike C-nergy , stains weigh in kg one inside the all bowls

And totally no smell .

Compare to C-nergy at Toh Tuck , one heaven one earth !!!

Poolman SG

Back to the thread .....

Their call centre , volumes far too low .

Cannot believe they actually passed the LTA standard test .

Angwk7118 SG

I think LTA does not measure by how many call by pax
more likely is when there is call in for booking, the time taken to pick up and answer the phone, time taken to find a taxi, and time taken for taxi to arrive at pick up point

For me when in certain hour happen to get call consider durian drop liao

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