I agree... Its actually very unfair to those taxi drivers who
take the effort to show up on time.. Maybe they should charge them
extra bills through their phone! So people wont run.. ><
I think it work both ways, drivers can also come in late, or
unable to show up with provident that they call the companies back
or the pax.
Charging pax for a service not rendered cannot justify anything
but end up pax not willing to call that particular company
taxis.
Just like hotel, good hotel, when you make reservation, they
just want your details so that when you check in, the will be sure
you are the right person. On the other hand, some hotel, especially
from those 2nd and 3rd world, they want a certain deposit, your
credit nos and if no show, they can deduct a nite of the
booking. This alone shun customer to more customer orientated
hotels
