I understand everywhere got bad eggs. Like Pool and
BCL says, hopefully they kena complained and gets kicked out
leaving behind the ethical ones.
But when you compare how TC and CDG treats complaints, you got
to give TC the thumbs up even though you know its not right ( note
that I did not say its wrong)
If you are given this MCQ, what is your answer?
Which Taxi company always give chance to its
TD?
[ ]
A. CDG
B. Transcab
C. SMRT
Let be logical here, we take transcab and cdg into the picture,
both companies had a vision and objectives, that is to make money
and also to serve the customer, which can be both the
public customers and the cabbies like us. We are fine with their
vision and objectives which translate into their policies, rules
and regulations.
Now we come to the branding, and the model of each company
practiced,
Cdg had been around for donkey years, their objective is to up
their brand, and inorder to do that, they hv to please the public
more than the cabbies, and to add on, Cdg has more or less, a
overload of applicants looking to be their hirer, so do they need
to please their hirers?? Any complaint is therefore taken seriously
with immediate action, that is why you see tough punishment being
pushed down to their hirer when complain certified that they are
wrong in some way.
For Cdg, removing of hirers who alway get complain,
be it right or wrong, is a blessing, then they recruit new
hirer along the Q lines, they can pick and choose the best
and well discipline one for themselves.
For Trancab, they are at the mercy of hirer, without hirers,
which is getting less and less, the objective of earning money is
gone or reduced. So if they still go head on and terminate their
hirer like cdg, they may end up with no hirers, therefore, it makes
sense that they support their hirer more than customer complain
