I tried asking for $18+meter also got rejected. CDGE DRO told me
they recommended $8-$10 + meter to ALL those on the email list.
That was before the fare revision. Not sure what the booking fee is
now.
These pax are looking for the lowest bidder. Do not be fooled.
Let them rot. CDG never had our interests at heart.
Very sad but true, Comfort today is not what it was in the 80s
or 90s. Too many young fucks joined them in management level, or
those who retire from civil service. They only look at their
corporate image and come up with plenty of ideas to maximise
Comfort profits. The welfare or success of their drivers is
secondary, if their plans also when implemented benefits the
drivers, then they crow and give all kinds of positive statements
in the press. If the plans only benefit them, they just act blur,
the staff who implement take all the credit and come up with all
sorts of facts and figures to back up their claim.
Yes, I accept in a service oriented industry, the customer has
to be given the best options and also to make it cost effective for
the customer. But it's a fallacy to assume the customer is always a
reigning King. The customer can only be a King like the Agong,
given certain rights, expectations and benefits, but only up to a
point and never at your own staff's expense. In this case we are
the staff (or representatives) of Comfort. Comfort must first
treat and motivate it's reps with respect and dignity, because
failure to do so will never benefit the customer.
I sometimes feel a bit sorry for the paying public, they (a
majority) just want to pay for a simple service ferrying them from
Point A to B. But because organisations like these and the rule
makers go about making life difficult for drivers with rules more
in tuned to a military service than customer service, drivers are
forced to become selfish to ensure they have enough to provide for
themselves and their families first, before considering the plight
of the customer. In short drivers are forced to choose the easier
but selfish way, or be selfless, bear an unnecesarry burden and
make life difficult for their themselves and their family.
Their whole call booking system mirrors this exactly, be it
current, advance or pick-ups. Their vision is to capture as much of
the the call booking market as possible, thus ensuring with
quantity, profit is likely to increase. To do it, they implement
ideas like I-phone booking and others, so the public is led to
believe that Comfort is the best choice of it's fleet size and easy
to use system.
But drivers are left in limbo, playing a guessing or lottery
game, with only peanuts on offer. Thus drivers have to react
negatively and not place trust in their system. This negativity in
the end will affect the customer, who won't get a cab, must wait
and pay more.
Of course they are still many Comfort drivers (especially the
new) who think that Comfort remains the best, and cares for their
interests, or some who just naively assume so and just cincai take
whatever is on offer, even if it's disadvantageous to them. Based
on these people, the Comfort office smart-alecks will derive the
facts and figures to show their system works. Unfortunately the
reality on the ground is quite different, but they refuse to see it
or brush it aside, blaming it on a minority of errant/poor/lazy/bad
drivers.
Until these core of pro-Comfort drivers dwindles, then there's
no reason for Comfort to actually bother changing some systems in
favour of drivers. Unfortunately also, for every old or experienced
driver who leaves Comfort or acts firstly for themselves, there's a
new batch of recruits signing up after being 'persuaded', impressed
and even 'conned' by their PR, which aggressively pursue new
graduands of the TDVL.
(Sorry for the longish post, on holiday mah after quitting from
my hirer)
