From the perspectives of pax and taxi driver communication, one
skill that is nicel and very much good, that is, if can do, do not
ask for the destination first, I know most brothers would ask
impatiently for the destination, and that erases all other good
communication. As a TD, try not to be a straightlace guy, allow pax
to fit in first, follow by greeting, all these takes only less than
a minute. Most of the time, pax will tell you where to go, and that
sit in well with them, cos they feel in control and the TD is calm
and understanding. Once pax open mouth first of where they want to
go, you can nicely ask them any prefer roads and so on.
Set the tone for the enjoyable ride, no doubt we are anxious and
tire at time, but paxs are also tire, may waited quite a while, or
got work or other busy thing in their mind, I personally hv met a
few paxs telling me seldom they met Cabbies who never ask for
destination upon sat down. But interview of course is
different, that one, haven't sit down yet.
Got paxs especially those ladies pax who come in, talk about the
rain, the hot whether or the mrt breakdown, then after awhile, they
realize I am not moving, just meter on, then they laughed and tell
me the destination, and for the whole journey, we can talk joke
over her forgetfulness of that she is in a cab.
