Although in business and service management, customers or
paxs is alway right, but if your study management, that only apply
in the capacity of a customer and the service provider/partner
relationship.
Since we are in Taxi trade, we must learn to take customer
or our paxs as merely a customer to serve within our trade
boundaries, that is to ferry him or her to the destination as
smoothly and as comfortably as it can be, nothing more, nothing
less. In capacity of our trade or profession, that must 1st be
achieveable, because that is how and why we earn our living. And in
the capacity of the pax, he or she must know the perimeter of
his or her request for a transport service render by a
taxi driver. Therefore, the notion of pax is alway right stay
within this perimeter, anything out of it, they can be wrong.
The pax has the right to direct you to her destination, the pax
has the right for you upper the aircondition or lowering it, same
goes to radio (even if it is yours), the pax also have the right to
complain if service is not well met or that you stopped or Q at
taxis stand, but refuse to take them.
The pax also have the right to get out of your taxis if he or
she find is dissatisfaction, and finally, the pax can also give
certain comment/feedback on the condition of the taxis.
But the pax has no right to get personnal with you thru personal
attacking you, no right to go against the regulation, no right to
criticise your integrity and values.
As long as you ply your trade within the regulations of your
companies and the authority and acknowledge the rights of pax as in
the capacity of a customer rights and not personnal rights. Then
you are in a good position to argue anything professionally and
diplomatically.
