There are alway bad days for everybody, I think people of a
right mind will not go into unneccessary arguement just for the
sake of a minutes or 2 lates or a dollar or 2 more. Paxs might hv a
bad day in the office and when taxi did not turn up on time, he
gets more agitated, but that is not an excuse for abusing the
TD.
On the other hand, some paxs I took also ask me on how to handle
abusive TD, the one who will argue with them on the first sign of
trouble, like wrong road taken or extra charges, once pax open the
mouth only, the whole journey the TD can start to curse and swear,
so, give and take, it is an equal sum. Depending on the situation
and handling skills, many a times, thing can change amicably.
Public relation is the most difficult job of all jobs, and
unfortunately, TD is in public relation kind of job, unlike a staff
who work with the software or non living object, TD deal with
human, the one that can think and change as they like, from front
line customer relationship job to waiter to TD to air stewardess
and so on, job that deal with humans is consider stressful, you
need a very discipline, mature and consultation approach inorder to
make the best out of it. To make a nice guy to become you fren is
nothing, but to make your enemy into your best fren or best pax is
consider a Guru in Taxis driving.
