Not bad idea.
Personally I would prefer all taxis company impose a surcharge
for 'no-show'. Also if anyone cancelled more than 3 times, it will
be imposed with a surcharge too.
Maybe $0.50 also 'jadi'...
I recv either no show or cancel at least twice a day. CDG say
its about 8% & 2% for cancel and no-show respectively. you know
how many? scary leh...
The effort put in by TDs to reach the destination as fast as
poss, plus the fuel wasted shld be taken into consideration. If you
boarded a bus and discovered that it was a wrong bus or went into a
MRT station and later decided not to take the train, what happen?
you still have to pay.
Hotels, airline & tour agents also impose a fee for no-show
or cancellation.
If only CDG impose a fee for this, then lesser people will call
65521111. LTA shld support and implement across all 8
companies.
There is an increase of call-cancellations at Suntec & MBFC
area at around 5-6pm especially on wet days.
TDs paid the ERP to go into CBD area to pick pax just to earn an
extra $1-$3, and only to be greeted with these sinful pax.
Their actions are primarily characterised by manifesting concern
or care for own interest & benefits.... in other words, means
SELFISH!
what you highlighted is all quite on the dot. theres a few things
tho. first, you can call in to blacklist the play punk numbers.
once blacklisted, good luck to them next time! second, the problem
with penalizing the customer for noshow or cancel is tricky becos
most of the time, its very difficult to establish truth or pin
fault. even the driver have witness or proof, the customer will
still argue back and then the customer will start blame driver, and
then vice versa. if this debate will never end, then why start it
in the first place? and all for a few tens of cents? or even a few
dollars? then how many cases will pending forever? The Coy will
tell the Driver, when you press accept a call, you should know you
are taking on calculated risks, so its your own pasar from then on.
not happy? throw keys? ok fine! but go every Coy also the same mah.
third, every Coy is also trying to avoid penalizing their own
customers for fear those customers will spread word and then start
to jump boat to another Coy. in other words, the Coy rather keep
both all the good and bad customers in their own basket (and watch
some of them misbehave), than to share any part of that basket with
someone else, becos they worry they might lose the whole basket
eventually..in business terms, black or white customers are still
good customers if they are paying customers. sad but true. the fact
that this noshow or cancel thing has gone on for so long unchecked,
means that they still have no guard or foolproof solution against
it. lastly, you said other service industries implement some sort
of systems, but those are based on deposits placed. if no deposits,
means no obligations either way. as for authority intervention, but
this is out of their purview. they are only concerned with rules
and regulation, not business interests or business conduct.
