Hi all Brothers & Sister
Need some feedback from fellow members about taxis call
centre.
How they operate, how you take calls, what kind of problems do
you encounter with call centres, how is their service level, how
are complaints calls handle and how do you rate different taxi
companies call centres???
any feedback is appreciated.
thank you
angel aka devil 
U mean how Lake View operates ?
Customers call in , we answer , page those jobs out , if got
taker , tell the taxi number to customers , if not taker , just
tell the customers to call again 10 minutes later .
Simple ?
If destination lousy , we usually dun tell the pax to call back
. We get them to call Comfort instead .
Lake View has got not much complaints , in fact , we have got
many regulars .
U need capables Controller . Someone that makes quick decisions
, and react shiftly base on their coolness . Any hot temper
character cannot make it . Someone that it's real cool .
And some good Field Leaders to lead the battle out there .
Someone who pass on those messages between the call centre &
the drivers .
And super cabbies .
All for one , and one for all .
Lake View are a team .
Not individuals .