Went the wrong way still thumbs up, you are really a good
pax, sometime when i went the wrong way, paxs scolded me like hell
even though, i told them i can discount the fare, they said,
it is not about money, it is about time, and then all the
sarcastics remarks, like, if i dun you take so long, I better take
MRT, bus and so on...
Those passengers (the scolding ones) probably pray to statues of
taxi drivers at home because they forgot taxi drivers are humans
too. These passengers maybe never make any mistake in their whole
life before. But if you think in their shoes, they are possibly
facing scolding by boss or clients, that's why they so stressed.
People under huge stress finds it harder to think well, so
sometimes their words come out without thinking. So on your side,
probably you understand their frustrations.