Dear Members, sorry for bringing this thread up,
I started it, I also hope to conclude it
With this, I busted 2 ancient myths circulating around
regarding complaints handling by LTA
Myth 1 :
From Communters : LTA never take action, they
just brush it aside
Busted. They do take action, after I wrote in through their
official feedback website, there were some emails clarification
regarding the complaint.
Myth 2 :
From Taxi Drivers : Commuters just need to email / call
LTA to complaint, and you need to go down
LTA lim kopi.
Busted. Commuters making the complain need to go through pains
and numerous emails regarding the case, the IO request very
exact/precise answers, if they fight the war, they make sure they
win it. Besides email, commuters need to go LTA to record statement, and if needed, testify in
court.