About SMRT taxis , any comments ?

last SG · 2010-03-26T10:37:59+00:00

knn siao si boh?? :PThat's why nobody want to take this scheme. I might as well work for myself, right?

komade SG

ok sorry bro , i stand corrected haha. if got destination then still better than comfort.

comfort drivers who take IVT calls must say a silent prayer 1st before pax board.

anyway lets stop slamming SMRT. those who say they are no good will forever have bad memories , those who are happy then just let em make a living with em.

end day all taxi cos are evil, just that which one is less evil than the other or which is r the best of the worse.

Correct bro, always choose the lesser of 2 evils..... :P

Ngkialeong888 SG

Let me share my personal opinion on smrt.

Basically the limitation on type of vehicle is an issue. Manual pretty standard, crown and cedric. Auto you guys know, the "Only SMRT Have" type of vehicles, ssangyong, chrysler, azera (CNG) with 180km tank, market standard mercs and Hyundai Starex. So definite no no auto for any newbie starting out cos expenses high and hard to get relief at all.

Rental wise, too many scheme too choose and with many hidden benefits. Same model of taxi can have 2-3 different schemes and benefits. Guess that the reason why nobody can list out the price and benefits.

Customer service wise, so far comparable to comfort.

Amenities wise, as in driver lounge, so far the best among taxi companies. Free cappucino, green tea, sleeping lounge (so you can forgot waiting time), TV and DVD shows while waiting for vehicle. Previously they still got massage chair somemore.

Call booking, they upgraded most to the lastest MDT, quiet the same as comfort. But of cos the numbers of call cannot be compared. But I see an increase in the numbers of call coming in everyday. Call booking no "must take" policy like comfort. you want you book, you can also set your mdt to busy so u dun take booking

Diesel, SMRT only have 3 refilling station, woodland, AMK industrial park, geylang (former bus terminal). Only Geylang is 24 hours, the rest is from 7am-7pm. So night shift driver usually have to go SPC (current 18% discount) for diesel.

Ngkialeong888 SG

Next come the most important reason why one should not join SMRT. Workshop!!! The biggest problem in SMRT. Preventive maintenance still acceptable, But when you run into Corrective maintenance be prepare to wait 3-4 hours for the repair. Sometimes it took so long they will ask you to go home first and come back later. U are lucky if solve the problem in the 1st CM, but usually I have to come back 2-3 times for the repeat job. Problem not solve at all. Even registering the CM can take 1-1.5 hours. What they pay you downtime, what you loss-3-5 hours of income.

Ngkialeong888 SG

I guess the problem exist cos all workshop staff are direct workers, unlike comfort where their maintenance are mostly tendered out. Comfort repairman are made accountable for any repetitive jobs, whereas SMRT repairman attitude is " This time cannot, come back next time".

My relief got his rear bumper kissed recently, my bumper + frame slight dent (so slight you can even notice). It took the 4 days to repair. i loss 4 days of income.

Ngkialeong888 SG

To summarize; SMRT forever dun know what a TD really want. What a TD want is just to make $$$, isn't it. Yet they failed to realise it and the importance of vehicle downtime = loss of income and also implementing the right types of vehicle that can make $$$.

To join or not to join are personal opinions and needs. Above is my opinion and may not represent another person view. But it is true hard facts that i am experiencing now. I had enough and throwing my key when my wish is ready early may.

Sorry for the font problem in the post. Dun know what happen leh. I can delete this post also . Sorry lah...

Poolman SG

I once heard a story about a cabby returning his SMRT Crown .

When returned , they need to check damages , the SMRT checked nothing , everything ok .

They in the end , has to succumb to find faults at under carriage , found nothing .

They finally can squeeze that driver almost $950 , for a minor 0.3mm dent on his exhaust pipe .

By the radius of the exhaust .

Reason for the fine : " Replacing of a new exhaust pipe ."

Poolman SG

A good taxi company is a company which has a relatively low turnover of cabbies .

Poolman SG

A few years ago , i already heard they are coming with new brand of taxi replacing the aging Crown and Cedric .

The Chevrolet 2.0 Epica Diesel .

Now still haven't seen one .

When drivers like Patrick asked them when Auto taxis coming , they say : " Coming coming " .

Coming until now ?

Ngkialeong888 SG

Oh no, hopefully I am safe when I return this coming end may hahaha

Mercabs SG

I once heard a story about a cabby returning his SMRT Crown .

When returned , they need to check damages , the SMRT checked nothing , everything ok .

They in the end , has to succumb to find faults at under carriage , found nothing .

They finally can squeeze that driver almost $950 , for a minor 0.3mm dent on his exhaust pipe .

By the radius of the exhaust .

Reason for the fine : " Replacing of a new exhaust pipe ."

I change my crown for merc almost 9 months back.

Inspection very quick for crown return. No fault found.

I was told by mechanic that they won't be bother by minor scratches.

Tio Call Liao SG

I change my crown for merc almost 9 months back.

Inspection very quick for crown return. No fault found.

I was told by mechanic that they won't be bother by minor scratches.

that is becos u are changing to another more costly cab. why wud they wanna find fault with u? when u return cab one day & tell them sorry not driving for you guys. see what they do? not only SMRT, all taxi cos will try to squeeze the last bits of the $1000 that u have.

now if my hirer return cab and stop drivin , can tell u , his $1000 also not enuff. under my hands , the sonata undercarriage already gone case. aiya not that i dont wanna stop at humps , just forgot nia hehe

Tio Call Liao SG

double post

komade SG

I will "rape" the car until they change a new engine for me :P

Insg SG

Comfort and Transcab is more lenient in this sense. SMRT will try very hard to find fault with the vehicle until they squeeze some juice out of it.

Teolk SG

A few years ago , i already heard they are coming with new brand of taxi replacing the aging Crown and Cedric .

The Chevrolet 2.0 Epica Diesel .

Now still haven't seen one .

When drivers like Patrick asked them when Auto taxis coming , they say : " Coming coming " .

Coming until now ?

i too kept asking them abt the epica,they also say "coming"

after 3 mths of waiting (that was on Sep last year) i gave up & jump ship to Transcab

now my new wish mileage already 70k plus,yet still no sign of their epica haha

Mercabs SG

of course when I decide to return my merc to SMRT, I already have plan on how I'm going to get my deposit back. I learned it from 1 of my reliefs.

Ngkialeong888 SG

SMRT deposit refund is 90 days, they got lots of time to think what they wanna do.

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