1. RWS
What should we do if passengers got onboard in RWS, then said to
go Vivo or to their own destination, but when we reach, some of
them might either:
a. pay full fare MINUS $3, saying they are NOT informed about
the surcharge
b. throw 3x$1 coins at the front seat then got out becos they
claim they were told by staff to pay $3
c. just get out, some is run off, some refuse to pay saying they
were again told by staff, its part of the transport, or included in
the $100 entrance fee. or they have no money to pay.
so far I met Case A. and Case B. but I received some friendly
reminders from some Harbour Front On Call customers who heard from
other drivers they met Case C many times.
2. Complains
What if passengers insists on refund because they:
a. are not happy with the route taken, even though when asked at
the start of the journey, they say they dont know anything, just
drive according to usual/regular. or they are not happy becos we
didnt follow a new route they somehow 'invented' along the
way, down to the exact details, ie last min turn in here, back up
there, cut from extreme Right Lane 1 to extreme Left Lane 4
immediately, or vice versa, or didnt optimise the best lane or
traffic condition to shorten or quicken their journey, hence trying
to cheat them or make them lose money
b. are STILL not happy EVEN THOUGH the driver followed the exact
route they specifically insisted. note: the driver had already
warned earlier it may be a new route or it might take longer or
could jam but the passenger insists he/she understands completely,
just go ahead drive. along the way the passenger might realise the
journey really costs more than what he/she expected and starts to
kpkb onboard. later after the journey finished, the passengers
write in to claim they never said to go that route, accuse its
entirely the driver's fault and instead demand a refund in
accordance to the shortest and quickest route on paper (regardless
of time of day or traffic condition)
