LONDON, Jan. 18, 2012 /PRNewswire-Asia/ -- Debra Maxwell,
arvato's Global BPO Director, has been elected as the International
Director for the National Outsourcing Association (NOA), the UK's
only outsourcing trade association. In her role, Debra will lead
the international direction of the NOA by promoting best practice,
service excellence and innovation internationally, and fostering a
greater understanding of offshoring.
Martyn Hart, chairman of the NOA commented: "Debra's extensive
international expertise and experience will really help promote the
interests of the NOA internationally including with other trade
bodies, interest groups and embassies."
"It's a real honour to be appointed to the NOA board and I'm
excited about helping to position the UK as a key hub in
international outsourcing," explained Debra Maxwell, Global BPO
Director, arvato and NOA Board Member, International. "Much of the
innovation and best practice in international outsourcing is led
from the UK, so we should be at forefront of the debate. I'm also
looking forward to helping companies navigate the complexity and
cultural challenges to realise the benefits that international
outsourcing can bring."
With extensive experience in leading global client relationships,
Debra heads arvato's $200m global BPO partnership with Microsoft
which sees arvato process 90% of Microsoft's global revenues in an
innovative managed service model arrangement. She led the arvato
team that completed one of the most complex outsourcing transitions
within Microsoft Operations, delivering 12 successful transitions
in 12 months. The 'contract-to-invoice' relationship is designed to
deliver overall operational effectiveness, increased quality, and
enhanced customer and partner experience, as well as a reduction in
global operating costs of more than 20%.
Debra has teams based in a diverse range of locations all over the
globe including Reno (Nevada), Fargo (North Dakota), Monterrey
(Mexico), Dublin (Ireland), Singapore (Singapore) and Manila
(Philippines).
She is the Country Manager for arvato's rapidly expanding
Philippines operation. Based in Manila, the location provides a
full range of BPO and contact centre services to a number of
international companies keen to capitalise on the availability of a
low cost, high quality solution delivered with a strong cultural
affinity.
About arvato UK & Ireland
arvato is a trusted global business outsourcing partner to the
private and public sectors in the UK. With more than 50 years of
experience in outsourcing, arvato combines expertise in business
process outsourcing (BPO), finance services, contact centres,
loyalty and customer retention, supply chain solutions, and public
sector and citizen services to deliver innovative, individual
solutions. arvato has long-term partnerships with some of the most
respected companies in the UK and globally, as well as innovative
public sector clients. It is a subsidiary of arvato AG, an
internationally networked outsourcing provider with over 60,000
people employed in over 270 subsidiaries across 35 countries
worldwide. arvato has annual revenues of approximately EUR5bn
contributing nearly a third of the Bertelsmann group annual
revenues of over EUR15bn. http://www.arvato.co.uk .
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SOURCE﹛arvato UK & Ireland