Extensive IP-based system empowers enterprises with
cost-efficient, versatile infrastructure to comprehensively reach
multiple customer channels worldwide
SINGAPORE, 26 July /PRNewswire-Asia/ -- M800 Limited and Converged
Solutions Pte Ltd today announced their strategic alliance to offer
a comprehensive "all-touch" virtual call-centre solution for
enterprises extending sales and marketing reach to the global
market, including full China coverage. The IP-based solution
combines the extensive network reach of M800 and the multichannel
capabilities of Converged Solutions' call-centre platform.
M800 Limited is one of Hong Kong's largest IDD wholesalers and
China's leading multichannel toll-free service provider. M800
provides the supporting infrastructure for premium voice services
to enhance the Call Centre Software-as-a-Service (SaaS) of
Converged Solutions, via the latter's flagship Orchestra IP Call
Centre platform.
This partnership, the first between the companies, demonstrates the
ability of Converged's All-Touch platform to leverage M800's voice
quality and is a key reason Converged is guaranteeing service
levels to ensure its clients do not have to worry about call
quality, regardless of customer location. The All-Touch platform is
ideal for businesses that operate in today's fast-changing market
conditions, empowering them with a wide-coverage call-centre
solution that overcomes complexity and cost. Service can be set up
easily for businesses located anywhere in the world.
"The true capabilities of our Orchestra platform are being realised
through M800's extensive global network reach," said Mr. Michael
Koh, Director, Converged Solutions. "We have always been providing
our clients with a highly cost-effective, versatile, and powerful
platform to reach their customers. Now they can address the
enormous potential of the worldwide market, including China and
Asia Pacific, through our new All-Touch offering, underpinned by
M800's comprehensive connectivity and range of business voice
services."
"We are very excited to match our far-reaching global coverage with
the multichannel features of Converged Solutions' sophisticated
virtual call-centre platform," said Mr. Daniel Leung, Director,
Enterprise Business, M800 Limited. "Enterprises wishing to connect
with international opportunities can do so with lower upfront
investment and operational overhead, while taking advantage of
seamless connectivity with their customers, whether over landline,
mobile phone, SMS, or overseas connections, and regardless of time
or location of either party."
By combining their core competencies, both companies stand to
benefit from increased business activity and greater utilisation of
their infrastructure. Their clients will enjoy comprehensive
worldwide coverage with the flexibility to tailor communications
according to business needs and customer preferences, reducing
staff training delays and cost while staying responsive to market
changes.
About us
Converged Solutions Pte Ltd is a Singapore company providing a Call
Centre Software-as-a-Service in Asia via its flagship Orchestra IP
Call Centre.
M800 Limited, a subsidiary of the Ganges Group of companies,
operates an intelligent international toll-free platform and
connects with most of the world's major telecommunications
carriers.
Contacts
Converged Solutions Pte Ltd
Michael Koh
Tel: +65-6494-8138
[email protected]
http://www.convsoln.com
M800 Limited
Rosa Wong
Tel: +852-3472-0877
[email protected]
http://www.m800400.com
SOURCE M800 Limited