CUPERTINO, Calif., Oct. 11, 2012 /PRNewswire/ -- Roamware, Inc.,
the Global Leader in Mobile Operator service solutions today
announced that it has been awarded a patent on Predictive
Intelligence(TM) (PI), a technology that will help operators vastly
improve their customer experience management capabilities and give
local and roaming subscribers a much better service usage
experience. Predictive Intelligence helps operators simulate
subscriber experience in home and visited networks around the world
so that voice and data services can be tested thoroughly before a
service is launched into the market and can be monitored with
real-time analytics once the service is live.
(Logo: http://photos.prnewswire.com/prnh/20120809/554204 )
"Customer Experience Management is the number one challenge that
mobile operators around the world face today," said Roamware CTO,
Dr. John Jiang. "Quality of Experience and Quality of Service are
critical elements of an operator's service offering that need to
stay at high levels both in home and visited networks. Operators
need to be able to ensure customer experience pre facto rather than
reacting post facto to subscriber complaints. With Predictive
Intelligence, we help operators simulate subscriber experience
through virtual profiles. Combined with our SIM-based robots,
Predictive Intelligence can test end-to-end service and network
parameters thoroughly. With 100s of SIM-based robots located around
the world, our unique solution can test any VLR
in the world," continued Dr. Jiang.
Roamware's Predictive Intelligence platform is an integral part of
the company's R-Quality andR-Experience solutions
that help operators address the challenge of Customer Experience
Management through an integrated approach of testing, monitoring
and interactive subscriber communication that transcends
geographical boundaries and operator networks. Roamware offers a
combination of active testing, passive testing, automated testing,
real-time monitoring and analytics on the Predictive Intelligence
platform. These solutions have seen huge uptake in mobile networks
around the world.
About Roamware, Inc
Roamware, Inc. is the global leader in mobile operator service
solutions with a customer base of over 530 mobile operators across
160 countries. Roamware is a market leader in mobile roaming
solutions. Roamware mobile financial solutions have been
successfully deployed bymajor banks
and global operators. The company's headquarters are located in
Cupertino, California with operations worldwide. Learn more about
Roamware's products and solutions athttp://www.roamware.com.
Roamware Contacts:
Srinivas B Vijayaraghavan, Director Marketing
Tel: +919739970225 / [email protected]