SHANGHAI,
Sept. 29, 2011 /PRNewswire-Asia/ -- RS Components (RS), the world's leading
high service distributor of electronics and maintenance products
and the trading brand of Electrocomponents plc (LSE: ECM), has been
presented the "China Best Customer Contact Centre Industry
Promising Star of the Year" at the 2011 China Best Customer Contact
Centre and CRM Awards.
Organised by Customer Contact Centre
and the BPO industry information portal (51Callcenter), the annual
awards ceremony is a prestigious event that recognises China's best
in call centre and customer relationship management. The awards are
targeted at improving the overall service and management of local
customer contact centres and helping to establish industry
standards as well as driving the rapid development of contact
centres in China.
Over 500 companies in China
submitted entries for the awards, which are judged on strict
criteria that include the 4Ps contact centre international standard
and three rounds of rigorous assessments.
Despite fierce competition, RS
Components was a strong contender at this year's awards and won the
" China Best Customer Contact Centre Industry Promising Star of the
Year" title. RS Components displayed a number of key strengths and
the judges commented that the company had shown a clear and
decisive customer-centric strategy. This strategy translated across
the customer service teams, enabling them to deliver both efficient
and effective service to their customers.
Clement Zhang, Country Manager for
RS Components, China, said, "Winning the award is a strong
testament of RS Components' commitment to local customers to
provide world-class service and support. Thanks to the hard work
put in by our team in China, our commitment to customers rivals
other leading companies who are synonymous with offering a superior
customer service experience."
Over 400 delegates from all over
China attended the awards dinner, including senior government
officials. Other award winners included internationally
acclaimed companies such as HP, Sony, eBay, and DHL, and local
companies, including China Mobile, the Industrial and Commercial
Bank of China.
About RS
Components
RS Components and Allied Electronics
are the trading brands of Electrocomponents plc, the world's
leading high service distributor of electronics and maintenance
products. Through operations in 32 countries and 17 warehouses, the
Group serves 1.6 million customers worldwide and distributes
550,000 products ranging from semiconductors and optoelectronics to
power tools and protective clothing. The product and service
portfolio supports the entire product lifecycle from R&D
through pre-production to maintenance and repair. The Group ships
more than 46,000 parcels on the same day the orders are
received.
Electrocomponents plc is listed on
the London Stock Exchange and in the last financial year to 31
March 2011 had revenues of GBP1.18bn. For more information,
please visit the website at www.rs-components.com.
About China Contact Centre
and CRM Awards
Organized by Customer Contact Centre
and the BPO industry information portal (51Callcenter), the China
Call Centre and CRM Awards is one of the most influential events
within China and globally for the call centre and CRM industry.
Also known as the "Oscars" of the industry, the annual event
presents awards to organizations across China from 17 different
award categories.
The awards are judged on the
international 4PS strategy industrial standard and participants are
evaluated under the guidance of National Software and Integrated
Circuit Public Service Platform, Ministry of Industry and
Information and China Contact Centre & BPO Association
(CNBCA).
Contacts:
RS Components
Tan Soo Chun
PR Manager -- Asia Pacific
Tel: +65 6391 5745
Email: [email protected]
Further information is
available via these links:
RS Components on Linkedin:
http://www.linkedin.com/company/rs-components
Relevant Links:
Electrocomponents plc: www.electrocomponents.com
RS Components:www.rs-components.com
SOURCE RS Components