Cable&Wireless Worldwide Strengthens Service Delivery Team
in Asia Pacific
2010-07-15 12:00
Bhupinder Singh, Vice President, Service Delivery, Asia Pacific,
Cable&Wireless Worldwide (Click on images to view at original
size)
http://www.prnasia.com/sa/2010/07/14/20100714792775-org.jpg
New Senior Exec Appointment Underscores Strong Focus on Service
Excellence
SINGAPORE, July 15 /PRNewswire-Asia/ -- In
line with its focus on service delivery excellence,
Cable&Wireless Worldwide has appointed a new senior executive
to focus on Service Delivery for the Asia Pacific region.
Bhupinder Singh has been appointed the
company's new Vice President for Service Delivery, Asia Pacific
with effect from June 1, 2010. He takes over from Mike Powell, who
has assumed a global responsibility for service delivery covering
all markets outside of the UK.
Bhupinder has had extensive experience in the
region, and is a seasoned hands-on telecommunications professional
with more than 15 years of experience. He has been with
Cable&Wireless Worldwide since 2000, working in key positions
across solutions, projects and service functions.
In his last appointment as Director of
Presales solutions for the Asia Pacific region Cable&Wireless
Worldwide, Bhupinder was responsible for building one of the
industry's best solutions practices in the region. Operating
out of the company's Singapore headquarters for the region,
Bhupinder will now be responsible for driving the service delivery
transformation and ensuring consistent best in class service
experience is delivered to all Cable&Wireless Worldwide
customers.
As a core member of the Asia Pacific
leadership team, he is responsible for managing all pre-sales
solutions, service management, project management initiatives
across Asia-Pacific to ensure his team consistently delivers the
sustainable long term value to enable customers to stay ahead of
their competition.
Commenting on his appointment, Bhupinder
Singh, Vice President, Service Delivery, Asia Pacific,
Cable&Wireless Worldwide said: "Customer Service is at the
heart of our business and our number one priority with our tailored
service model aimed at helping our customers drive their growth.
Managed Services is our core offering as we focus on helping CIOs
reduce spend, increase efficiencies and grow their businesses.
Delivering excellence in service through partnering with our
customers to help them achieve their objectives, and delivering
excellent customer service, is of paramount importance in this
space where customers are asking for 'connectivity-plus' solutions
and looking at us to provide them with a seamless global
experience."
Mike Powell, Vice President, Service
Delivery, Global Markets, Cable&Wireless Worldwide said : "It's
our people, their attitude, as well as the solutions we deliver and
how we deliver them which enable us deliver an excellent customer
service . At Cable&Wireless Worldwide, our key focus is on our
customers and everything that we do is centred around them as we
become a true 'extension' of their team."
The six core characteristics that define the
Cable&Wireless Worldwide way of working with customers are as
follows:
* Leading edge delivery -- providing a
consistent dependable
provide experience
* Ensuring that services delivered work well
from the
first time with minimal
disruptions
* Maintaining stability of solutions
delivered, once they are
delivered to customers
* Responsiveness -- responding quickly and
efficiently to any
issues our customers may raise
* Proactive, open and honest in our
communication with customers
* Easy to do business with -- and this cuts
across all possible
interfaces with customers
As a leading mission critical communications
provider, Cable&Wireless Worldwide provides end-to-end
connectivity, network management, pre-emptive support services
& business-critical application solutions delivered through a
reliable and secure next-generation network and Multi-Service
Platform.
About Cable & Wireless Worldwide
Cable&Wireless Worldwide (LSE: CW.) aims
to be the first-choice provider of mission critical communications.
The Company is one of the world's leading critical communication
providers delivering a range of high-quality managed voice, data
and IP-based services and applications to large corporates,
multinational companies, governments, carrier customers and
resellers across the UK, Asia Pacific, India, Middle East &
Africa, Continental Europe and North America.
In the UK, Cable&Wireless Worldwide owns
the country's largest fibre network dedicated to business users of
telecoms reaching 20,500km in length, and providing ubiquitous UK
access through a combination of fibre, digital, microwave, radio
and leased circuits. The network has presence in more than 400
towns and cities in the UK, with 802 unbundled exchanges covering
55% of the population.
On an international scale, Cable&Wireless
Worldwide's global next-generation network (NGN) stretches to more
than 500,000km, including interests in 69 global cable systems, and
provides connectivity to 153 countries. The Company's Multi-Service
Platform, an IP-based next-generation platform that operates across
the NGN, offers a single environment on which voice and data
applications can be converged to drive business efficiencies. The
network is uniquely designed with inbuilt resilience and the
capability to re-route traffic across diverse paths in the event of
failure of one or more paths, particularly at the international
level.
With more than 6,300 colleagues globally,
Cable&Wireless Worldwide is committed to delivering exceptional
customer service and developing long term partnerships with its
customers.
To find out more, visit http://www.cw.com
.
Media Contact
Annette Pau
Head, Global Markets, PR
Cable&Wireless Worldwide
Email: [email protected]
Tel: +65-6477-5865
SOURCE Cable&Wireless Worldwide