Aug 16, 2011 - ST Forum
WE THANK Mr Lee Pheng Soon for his feedback ('Bank's reply
omitted vital details'; Forum Online, July 26).
From time to time, banks offer new products and services to
their customers through telemarketing calls. Feedback from our
member banks reveal that many customers have found such calls
beneficial as they serve to inform customers of the new products
and services being offered by their banks.
Customers who do not find such telemarketing calls beneficial
can request their banks to put them on the do-not-call list. Banks
subscribe to the telemarketing guidelines for the financial
industry issued by the Contact Centre Association of Singapore
(CCAS). Under the telemarketing guidelines, banks are committed to
maintain a do-not-call list.
Customers who have requested not to be called by their banks or
their telemarketing agents will be put on the do-not-call list.
Banks and their telemarketing agents will refrain from making
telemarketing calls to such customers.
If customers have feedback on any telemarketing issues, they can
e-mail ABS at [email protected] and
provide details such as the name of the bank/telemarketing agent
and the date and time of the call.
ABS will follow up with the relevant bank to ensure that the
bank in question adheres to the telemarketing guidelines.
Ong-Ang Ai Boon (Mrs)
Director
The Association of Banks in Singapore
