Aug 11, 2011 - Straits Times
COMMUTERS are more satisfied with public transport now, compared
to a year ago.
Data from the Singapore Management University's Institute of
Service Excellence (ISES) showed that customer satisfaction with
public buses rose by 5.3 points to 66.4 points its Customer
Satisfaction Index.
Customer satisfaction with the MRT system also rose by 3.7
points to 67.8 points.
ISES academic director Marcus Lee said data revealed that local
residents taking public buses feel they are getting more value out
of their bus rides. This could have been due to the implementation
of distance-based fares last year.
Depends on which bus number customers they surveyed. I feel that
some are good, some okay, and some bad. For example, bus number 975
bus frequency is very long, and the bus is quite crowded(or even
filled to the brim) at times.
