MY FAMILY and I, including my mother-in-law, visited the SkyPark
at Marina Bay Sands on June 25.
The ticket rules stated that senior citizens aged 65 or older
were entitled to a discounted price of $17.
My husband confirmed the eligibility for the discount with the
customer service officer before buying the ticket for my
mother-in-law, who is 64 years old.
Just as he was about to sign the bill, he overheard another
Sands officer informing a Caucasian couple that as one of them was
64 years old, she would be given the discounted senior citizens'
rate.
My husband was dumbfounded and clarified with the customer
service officer again. A supervisor was subsequently called. After
much debate, the supervisor extended the discounted rate to my
mother-in-law.
If my husband had not overheard the conversation, he would have
paid the full rate for the ticket for my mother-in-law. What is
Marina Bay Sands' criteria in making discretionary exceptions for
discounted rates?
Jasmine Leong (Madam)
