WE REFER to the letter by Mr Paul Pang Kim Phong (''Lucky'
number, unlucky in portability'; Monday).
M1 has a selection of numbers, which comprises auspicious or
premium numbers, that is made available to our customers either via
purchase or made complimentary during exclusive promotions.
All our customers are informed of the terms and conditions that
are appended to attaining a specific number of their choice during
the contractual sign-ups and supported with the form of
agreement.
Due to the exclusivity of these numbers, M1 would recover the
costs or charges associated with providing these 'lucky' or premium
numbers on a complimentary basis, under specific circumstances,
such as a transfer of the number out of M1.
In Mr Pang's case, his mobile number is listed under M1 Lucky
Number category and M1 would need to recover the number cost when
he decides to transfer the number out of M1.
We have noted the issue brought up by Mr Pang and our customer
service officer will be getting in touch with him, to suggest that
he may release his M1 number and obtain a fresh number from his new
service provider, for the levy waiver to be made possible.
Petrina Teoh (Ms)
Senior Manager
Corporate Communications
M1