WHAT Mr Francis Cheng pointed out is indeed a common problem in
our increasingly crowded public spaces ('An issue with tissue on
road to graciousness'; April 16).
The attempt to 'reserve' a seat or a table at eateries is deemed
necessary by patrons because there is clearly a shortage of seats
and tables at peak hours. No doubt, when one is in need of a seat,
such conduct is deemed natural, but it is neither gracious nor
kind.
This is a practical problem and we need to find a practical
solution. Why not begin by not accepting this practice? Eatery
operators can post notices on all tables and counters and encourage
a 'first-come-first-use' system. At the same time, introduce
stand-up counters for patrons. These stand-up counters occupy less
space and are very practical for fast-moving lunch and dinner
crowds.
There are many aspects to graciousness, such as being kind and
charitable, and being civic-minded and considerate towards others.
While we have not reached the level of graciousness that the
Japanese are known for, we can always improve. We can do so by
removing opportunities for self-centred or selfish behaviour; and
by creating opportunities for sharing limited spaces.
A gracious society begins with each individual taking ownership
to create one. I take ownership when I resist reserving seats and
tables, and discouraging others from doing so. My responsibility to
help create a gracious society is best manifested when I
consciously make room for others and invite others to share the
limited space with me.
Dr William Wan
General Manager
Singapore Kindness Movement Secretariat
