I AM an elderly iPhone user who has also been similarly affected
by shocking data roaming charges.
I was billed $2,600 by SingTel for data roaming while touring
Vietnam last April.
Despite all the hardship caused and grievances aired by
customers over this practice, our telco giants have hardly lifted a
finger to rectify the situation.
With so many cases revealed over the past few weeks, I hope the
Infocomm Development Authority of Singapore and the three telco
giants will rise to the occasion and help salvage this situation,
and work towards providing service with a heart.
If data roaming charges continue to be that prohibitive, we
might as well block its use, and be content with normal mobile
roaming.
I recently sent a document via air mail to Hong Kong and paid 65
cents; I was billed $2,600 for sending out six photos via data
roaming in Vietnam.
Tan Teng Leng