LAST Friday, my colleagues and I went to Ikea Tampines for
lunch. While the lunch was excellent, the experience at the
ice-cream counter near the check-out section left a sour taste in
our mouths.
My colleague queued on our behalf. However, when it was his turn
to order, the employee at the ice-cream counter said: "The
ice-cream machine is damaged. There is no ice-cream available.
Can't you see the signboard?"
We were disappointed not at the unavailability of ice cream but
the attitude of the employee.
We looked around and could not see a "signboard". Instead, there
was a small piece of paper with four to six lines of words placed
at the counter itself. One would have to join the queue and be at
the counter to order before the sign could be spotted.
Ryan Tung
