I WAS at No Signboard Restaurant at VivoCity with my husband for
brunch on May 8. We were the first customers and the restaurant was
empty.
We were also the first customers to ask for the bill. When the
bill folder was returned, it did not contain my credit card. The
server denied misplacing my card and made only half-hearted
attempts to look for it at the payment counter. She then denied
losing it and hinted that I had already taken the card and lost
it.
I got down on my knees and made a futile search for it under my
table, with no offer of assistance from her.
Later, when I requested to see the manager, she said the manager
was not in yet. I asked to see a senior member of the staff. When I
explained what happened to that person, she whispered a shocked
'sorry'. I called and cancelled my card before walking out.
But even before we had left the premises, the senior staff
member ran after us. She had found the card somewhere.
I wrote an e-mail message to No Signboard last Monday, to both
the feedback e-mail address as well as the managing director's
e-mail address listed on the website. There was no response.
Lee Ying Wen (Ms)
