
MILAN — The waiters glided through the crowded dining
room of Ingalera, a restaurant that opened recently to rave
reviews. Dinner reservations are almost fully booked for March, and
the Milanese elite have taken note. A former bank president came a
few weeks ago. So did a former Miss Italy. Families come on
weekends.
For Silvia Polleri, the restaurant’s manager and
visionary, InGalera is a dizzying triumph, if more because of the
locale than because of the food.
It is inside the Bollate penitentiary, a
medium-security prison with 1,100 inmates on the outskirts of
Milan. The waiters, dishwashers and cooks have been convicted of
homicide, armed robbery, drug trafficking and other crimes.
“May I take your plate, sir?” asked a waiter, Carlos,
an inmate dressed in a tie, white shirt and black vest as he
cleared a table on a recent night.
It is hard to imagine a less likely culinary success
story than InGalera, or a more intriguing experiment in
rehabilitating inmates — and confronting public attitudes about
them.

Few people think of prisons as a place for a nice night
out, yet the novelty of going to the prison grounds for food and
drink has resonated, and even become something of a marketing
tool.
Ms. Polleri decided that the best way to reassure
patrons was to take a wink-wink approach. The name, InGalera, is
Italian slang for “In Prison.”
The restaurant’s design is sleek, airy and modern, but
the walls are decorated with posters from famous prison movies,
including "Escape From Alcatraz" with Clint Eastwood.
Curiosity about a forbidden and feared world has turned
a night at InGalera into a daring adventure, with a fine meal as a
bonus. (It has a rating of 4.5 out of 5 stars on Tripadvisor.)
“We wanted to see the reality here,” said Carla Borghi,
who came with a group of couples from the nearby town of Paderno
Dugnano. “It is not the classic restaurant. But it is a classic
restaurant. The food is excellent.”

For years, Italy has struggled with its prison system,
as well as how to balance punishment with rehabilitation.
Overcrowding had become such a problem that in January
2013
Italian lawmakers responded with more alternative
measures for minor crimes. In 2014, Italy also repealed harsh drug
sentencing laws enacted during the 1990s, similar to the “three
strikes” laws in the United States. In 2014, Italy began releasing
10,000 inmates (of roughly 60,000) who had been convicted of minor
offenses.
But the issue of how best to rehabilitate offenders —
and lower the recidivism rate — remained difficult. Italy has long
allowed inmates in medium-security prisons to move around the
facilities during the day.
“The main problem has been that they do little during
the day, which doesn’t help them at the present, nor for their
future outside prisons,” said Alessio Scandurra, who works for
Antigone, a nonprofit group focused on the rights of detainees.
The Bollate prison was at the vanguard of
experimentation even before opening the restaurant. Under the
director, Massimo Parisi, the prison offers an array of programs.
Companies have work programs on prison grounds. Volunteers teach
theater and painting. Carpentry skills are taught in workshops
equipped with power drills and saws. Inmates maintain a stable of
horses in the prison yard.

There is also an initiative involving a carefully
vetted group of 200 inmates who are allowed to leave each day for
jobs with an outside firm. Inmates travel without supervision on
public transportation; they must check in upon arrival at work, and
at other points during the day.
Mr. Parisi said only one inmate had failed to return at
the appointed time, and he showed up a few days later.
But sending out inmates is different from asking
law-abiding citizens to come in for a meal.
“Our first worry was: Who would come?” Mr. Parisi said.
“But many people are coming. People are curious about prisons. It
is an unknown world to many people. That creates interest.”
The force behind the project is Ms. Polleri, who spent
22 years teaching kindergarten before becoming a caterer and later
founding a social co-op in 2004 to help inmates. She hired select
inmates from Bollate for catering jobs outside the prison. Once,
she took a convicted bank robber to wait on tables at a reception
in a bank.
But the idea of starting a restaurant was an altogether
different challenge.
“People looked at me like I was crazy,” she said. “They
also thought I was crazy when I said I wanted to name it InGalera.
But I wanted to stop talking about this in a sweet way.”

She solicited grants from sponsors, including
PricewaterhouseCoopers, the accounting firm, and a local architect
designed the restaurant’s interior for free. It is on the ground
floor of the dormitory for prison guards; inmates are housed in a
different part of the prison. She hired a maître d’ — who seats
guests and handles the money — and a professional chef, Ivan Manzo,
who was unfazed by working with convicts.
“I’ve seen a lot of crazy people working in kitchens
outside of here!” Mr. Manzo said.
In the kitchen, inmates were busily preparing dishes as
one, Mirko, was showing another how to make tarts. Inmates are paid
up to 1,000 euros a month to work in the restaurant, and share
tips.
“It is a matter of pride, a way to make people happy
and show them that even inmates can change and evolve,” said Mirko,
who like the other inmates wanted to be identified only by his
first name.
Ms. Polleri says that she realizes the restaurant may
bother some people and that she does not want to offend victims of
crime. But she argued that prisons must train inmates to become
responsible citizens capable of re-entering society, and noted that
the recidivism rate of inmates in similar programs is far lower
than average.
Before the dinner crowd arrived on a recent night, Ms.
Polleri hovered over the waiters, reminding Carlos to “walk
straight.” Her most nerve-racking moment came in early December
when she learned that a food critic for one of the country’s most
important newspapers, Della Sera, had secretly come for dinner one
night and was preparing a review.
“I couldn’t sleep for a week,” Ms. Polleri said. The
critic praised the food, the waiters and the “convivial
atmosphere.” He even praised the prices, which are more reasonable
than most Milanese restaurants. “To have honest prices,” he wrote,
“you have to come to jail.”
Looking across the dining room, Ms. Polleri pointed to
the guests enjoying their meals. “This is the revolution,” she
said. “A lot of these people before didn’t know where the prison
was.”