Contradicting to the previous post that I made about service
standards, I feel that good service should be appreciated and
commented. So, I send a compliment letter to M1 for the service
that I received the other day. Here's the content...
Dear Sir/Mdm,
I visited M1 Shop Causeway Point
last Friday, 14th of November, around lunch time and was attended
by Mr Kenny Foo. I would like to compliment on his service
attitude, not only towards me but also towards the old Indian lady
that he was attending before me.
Although she was not going to be a
customer at the shop and was trying to sell her phone, he exercised
patience while attending to her although I was waiting to be
served. I find this service attitude admirable and should be
commented. Although it is his responsibility in attending to
every patrons in the shop but it is rather rare to see good service
in this industry. I hope to see this type of service attitude
during my next visit although I had bad experiences at M1
before.
I appreciate your time in reading
this email and I hope that your company would express my
appreciation for his service attitude while I was in the shop on my
behalf.
Regards,
Caleb
So, spotted any good service that you would to highlight and
compliment on? I know it is rare but it is still out there...
So you're not upset that this old indian lady let you waited
unnecessarily for your turn?
Admirable, not many people have patience like you. Can I commend
you too? 
