On 14th October 2010 at 1.42pm, I went to 7-11 at Blk 638A
Jurong West Street 61 #01-20 Pioneer Mall Singapore 641638 with my
5 year old son. My son wanted me to buy for him drinks. While
filling the cup suddenly the Philipino lady staff around 20s
shouted at my son.
She decided to stop shouting after I looked at her. Then she
signalled to the Chinese lady staff around 40 years old, who then
screamed and yelled at me, just because I told the Philipino that
she can talk to my son nicely instead of shouting.
After paying for the drink, I left the store, the Chinese lady
decided to follow from behind and she kept on shouting and yelling
at me. She even called me an idiot just because I threaten to
file a complain on their poor customer service. Alot passer-by
witnessed the incident.
7-11 staffs lack of customer service ettiquette. They should
have proper training in customer service to closen up the
gap and to know what is meant by working as customer
service.