Got a question about Fibre Broadband? Find the answer here 1.
Why do I need Fibre Home Broadband? High speeds of up to
1000Mbps for all your surfing needs. With the increasing
availability of high bandwidth applications such as HD video
streaming, M1 Fibre Home Broadband will be able to provide you with
just the speed to meet your needs. 2. Am I eligible
to sign up? In order to sign up for Fibre Home Broadband,
your premises would need to be either: Home Reached or Home Pass
and Ready for service according to information provided by OpenNet.
To check for service availability, you can call OpenNet Hotline at
6563 4273. 3. I do not have a fibre optic termination
point installed at my home yet, what can I do to sign up for a M1
High Speed Fibre Broadband? If your premise is certified
ready for service by OpenNet, M1 will be able to help you to
arrange for the fibre termination point to be installed by
OpenNet's contractors when you sign-up for any of the High Speed
Fibre Broadband plans. 4. Are there any monthly
bandwidth caps or data usage limitations for M1 Fibre Broadband?
No, all the plans come with unlimited data usage.
5. I'm an existing M1 home broadband customers. Can I
upgrade to the new High Speed Fibre Broadband? Existing Home
Broadband customers who are not under contract will be able to
switch to M1 High Speed Fibre Broadband. 6. Can my
existing wireless router be used for fibre broadband? Yes,
all you need to do is to connect their wireless router to the
optical network terminal (ONT). 7. How long does it
take to activate my High Speed Fibre Broadband? It will take
approximately 7 working days (subjected to your availability for
scheduling of appointments for installation). 8. Must
I sign up for M1's fixed line voice service when signing up for the
broadband plan? You can opt to sign up for the free M1 Fixed
Voice service if they like but it is not required. However, you
will need to obtain a residential gateway on rental from M1 if you
choose to take up M1 Fixed Voice. 9. For M1 Fixed
Voice service, can I keep my existing Singtel or Starhub number?
Yes, you can keep your existing Singtel or Starhub number
when you sign up for M1 Fixed Voice with us. All you have todo is
to fill up a number porting application form with us and your
number port will be effective in approximately 5 working days from
the activation of your M1 High Speed Fibre Broadband.
10. Do I have to use M1's Residential Gateway in order to use M1
Fixed Voice? Yes, in order to enjoy M1 Fixed Voice, you'd
need to use the Residential Gateway from M1. 11. Do I
need to keep my Residential Gateway switched on at all times to use
M1 Fixed voice? Yes, as M1 Fixed Voice is connected to your
Residential Gateway, you'd need to keep your Residential Gateway
switched on at all times in order to receive calls through your
home phone. 12. What happens if I change my
residential/ service address? Can the fibre broadband service
betransferred to my new home if it is fibre ready and ready for
service? Transfer of service to another residential/service
address is currently unavailable. If you require a transfer of
service to a different residential/service address, the present
connection has to be terminated and a new order for service at the
new location has to be submitted. 12. How do I
qualify for the Student Benefit? Valid Student pass and sign
up/recontract of mobile line with Student Benefits.
