In case, you want to know more on CDG...hahaha
We are constantly anticipating and striving to meet the changing
needs of both our commuters and cabbies in order to serve them
better.
For commuters, we have taken several measures, including
introducing convenient taxi booking services via sms, Internet and
iPhone, as well as, making cashless payments available on board our
taxis. We have also organised different promotions and lucky draws
to reward them when they ride with us. We have even launched
a “Helpful Cabbies” Service Campaign to up the level of our
service.
Besides serving commuters, we are equally committed to serve our
cabbies. These include: Upgrading our administrative centres,
diesel kiosks and workshops; Upgrading the MDT software to better
meet the operational requirements; and Revamping the driver's
portal to provide more real-time transaction information and
self-help services so as to save cabbies time.
However, we felt these measures, while good, are not enough. We
are, therefore, embarking on a new "Service Commitment to Our
Drivers" Campaign, in which we have identified eight key service
areas that we aim to improve in terms of turnaround time:
Our Services Our Commitment
1. Reply to Drivers via DRO email 2 working days
2. Counter Waiting Time
3. Refund of Cashless Collection Next working day
4. Updating of Financial Information in Drivers' Portal Next
working day
5. Normal Vehicle Scheduled Servicing 2 hours
6. Towing Service 1 hour upon activation
7. Refund of Loss of Income for Not-At-Fault Accident Cases 14
working days
8. MDT Service Waiting Time
With the launch of this new campaign, we, the management and
staff, will work towards improving our service level to serce you
better. Similarly, we hope that you work hand in hand with us to
deliver good service to our commuters.
