How do you treat your clients? What do we drivers do?

last SG · 2012-04-04T22:45:03+00:00

Be sincere and honest.Your pax can feel if you are sincere or bored.During festive period, I buy gifts like chocolates, champagnes, wine, etc for the secreta...

Onewaytransfer SG

I would like to know how all of you treat your clients.

I’m not referring to how a one-timer is treated the same as a corporate client.

I’d like to know what we do from the moment they arrive for pick-up, to the moment of final drop-off that you believe sets you apart from the competition. What do you feel sets you apart? How far are you willing to go in order to meet a clients requests (from the mundane, to the extremely off-the-wall requests that you’ve never seen before).

I realize this question may go a little too far for some of you, as you may service the same geographic area as other forum members, but it’s something I’m interested in.

I’m sure some of you may be able to gain insight from one another on this post.

ALws Tired SG

Treat the pax like ur boss. Or visualize them as $$ Smile

hammerhammer8888 SG

So far I only do those HSBC/ANZ bank free limo transfer job. Since they get free transfer so dun expect much from me. When they arrive I just pop open the boot let them DIY. Unless is those paying pax then help them carry loh.

White Rubbish Truck SG

I don't hv many regulars, my foreign regulars consists of 2 very famous Indonesian whose indentity cannot be disclosed and their visit is to be kept confidential. And they are a very very good paymaster. Beside chauffeuring them when they are here, I also do some errand as as when required.

Locally I hv 3 regulars, 1 a Korean family, 1 a lady banker and 1 a shipping owner who regard me as friend rather than his regular limocab driver. My service towards my local regulars is nothing special other than personalised service, prompt delivery, a smooth and safe ride to the destination. Believe or not, all rate are above market rate.

Thats why I'm willing to take the new Merc E220 CDI. So my regulars can Travel In Style.

Just_do_it_lah SG

In every trades....

there are the Preferred Clientele Profile....

Some are placed at high priority ... some not so.... (as what WRT had said, it accords to the pay-master ).

Just_do_it_lah SG

In references to WRT reply on Travel in Style in a New Vehicle....

I can only agreed with bro WRT with my

Good working condition vehicle is not sufficient.... It must be on a Excellent working condition.

Daily cleaning of seats (with dettol) and dusting off sands off your mats are essential.

Also,

have a ample supply of....

especially when doing arrival jobs. Passenger(s) normally takes 20-30mins to clear customs & claim luggage(s). By the time Pax came on board, maybe 40mins gone w/o drinking any liquid. So, limousine brothers, it is no excuse of not having any mineral water if you considered yourself as a limousine driver.

Limo passengers paid limousine rates... and they are treated differently from normal passengers...

If you take 1st Class and or Business Class, definitely you expects more services from the airlines...

Same goes to the limousine driver....

Hence a new vehicle is a great asset.

Onewaytransfer SG

Bro HH, those HSBC/ANZ pax might turn up to be one of your regulars.

Regulars not necessary to take your cab everyday, most of them need us either on departure or arrival, is good enough as long we had a handful of them.

Onewaytransfer SG

Whenever I did arrival job, I observe how others were doing.

Some might be picking up their long term regulars client, but mostly are first timer.

Many drivers felt awkward to put on a tie, what you guys think?

I can see many drivers, their attire was very sloppy, As the saying, first impression last, so what should be an idea way?

Just_do_it_lah SG

By normal attire....

Limousine drivers should be in White Long Sleeved Shirt, black pants & leather shoes.

Occasionally on weekends....

Short white sleeved shirt can do as well.

Just_do_it_lah SG

Normally i bring along a polo T-shirt if my hourly is more than 10hrs.

Just_do_it_lah SG

Putting a tie... (not essential) though I have one in my vehicle.

Later you may want to wear a vest... then coat, then trench coat ?

Just the basic will do... white long sleeved shirt, black pants + leather shoes.

Onewaytransfer SG

Treat the pax like ur boss. Or visualize them as $$ Smile

Thanks Bro ALws Tired for PM me, maybe can answer you in this post, no secret.

I chose to operate taxi business as a OMO not that I enjoying it, it's tough especially we talking about high operation cost.

I had done my sum, and personally is more sensible for me to drive OMO due to others commitment in my daily schedule.

OMO, there's no fix timing, as long end of my days, can hit the targets, (usually not a problem driving white) I'm alright.

Every jobs came along daily make your working hours shorter, is true, that's how I go along. Usually i make a point to drive certain pattern, so u have more quality time to spent with your family and surf the net...heehee

Just_do_it_lah SG

Just plan your working schedule & be comfortable with it....

Remember - Do not over drive.... You are tactially doing it as a daily routine. If you over burnt driving, then your working schedule is wrong lor...

Just_do_it_lah SG

There are always...

in the OMO driving.... Always remember to take sufficient rest and don't let fatigue to affect your driving routine.

MMO69 SG

I will treat them like

Just_do_it_lah SG

I will treat them like

My....

is at....

Onewaytransfer SG

Thats why I'm willing to take the new Merc E220 CDI. So my regulars can Travel In Style.

..I can arrange for your Indo clients..

Onewaytransfer SG

My....

is at....

..Out of Topic, respect the TS..

Btw, any good numbers to buy tomorrow??

Onewaytransfer SG

Dress Smart....Good service....how many of us can do it..heehee

Onewaytransfer SG

Arrival..Greet with smile..

Practice 'safe driving'..

..even with pretty clients..

Do not do this.....while fetching important guest.