Responding to
the STOMPer, a
representative from Comfort DelGro wrote:
...
"We agree
with you that the driver should not have charged you extra and
should most certainly have handled the situation better. As a
Limo driver, much more is expected of him and we
have decided to terminate his hiring agreement with us as he is not
able to represent the Company and what it stands
for.
No need to see number plate. Comfort said it's a Limo
driver.
Bro, remember next time you OTR, beware of this kind of
pax....
Machine spoilt and pax got no cash, whose fault? Of course
company and pax fault la, where got driver fault one...
There's once I also encounter same situation, machine down, pax
no cash in IBP, wau lau, the whole IBP got no ATM machine, nearest
IMM. So I told the pax, if drive over and back, my meter will still
be running, the pax say not her fault, is my machine spoilt, so I
on the spot call driver hotline, let company deal with her.
Guess what, knn, company told her this trip will be waive and
for me, money will be reimburse through Giro. You see, CUSTOMER
first.
