We are in service industry, no doubt on that.
The administration part from Comfort Delgro still need
improvement.
Most of the time, they just simply throw situation for the
drivers to handle, which I think shouldn’t be that way.
System down, what should they do?
When pax dial a cab, they should inform before hand, but most
situation, NEVER!
They expect pax to get into a cab, without knowing the
malfunction of the system.
When we inform the pax, they will give you a doubt face, like
telling you, ‘are you telling me the true?’
I ask them, Comfort don’t inform you when you dial a cab? 100%
the answer is no.
We feed back to company, they will tell you, don’t argue with
pax, just bring them to the nearest ATM to
withdraw money, but they won’t know, most pax are in the hurry to
their destination, where got time to entertain this kind of
nonsense, so how? we became the target board loh.
Profit, they want to take, shit we handle..A better society? my
foot.
note: I’m happy driving with CDG, only
certain policy, they really had to buck up if we are talking about
the world is moving on.
