The National University of Singapore (NUS) has set
itself the aim of becoming a fully cashless campus sometime in the
new academic year — which starts in August and ends in May next
year — with all food operators and retailers providing various
cashless payment options and no longer accepting cash.
However, the initiative — which was announced to
students and NUS staff through an internal email on Monday (April
16) — has triggered concerns among sections of its student
population.
A petition has been started against the move, citing
worries such as the lack of “inclusiveness” and the unreliable and
“erratic nature” of the Wi-Fi connection on campus which could
affect access to cashless payments.
In response to media queries about the students’
concerns, an NUS spokesperson assured that the initiative will be
rolled out in phases, as “the intent is to give users sufficient
time to be familiar with the various cashless payment options”.
However, NUS did not specify the exact timeline of the
transition into a cashless campus.
The university first implemented various cashless
payment options such as DBS PayLah! in its canteens and food courts
last year. Other modes such as credit cards, Nets, OCBC Pay Anyone,
UOB Mighty, DBS/POSB Digibank, DBS iWealth, Apple Pay and Samsung
Pay are also available.
To encourage users, it also worked with Nets to
introduce a 50 cents discount when users spend more than S$1.50 in
a single transaction at the canteens or food courts on campus
during the promotional period from April 1 to May 31.
Since the incentive was rolled out, more than 60 per
cent of transactions at canteens and dining outlets have been made
through cashless payments, NUS said. It expects a “higher take up
rate” when payments made via via EZlink and FlashPay cards are
available from June.
“The university is taking a phased approach to
progressively introduce the concept of a cashless campus, and this
in line with Singapore’s drive towards a cashless society,” the NUS
spokesperson said.
In the internal email titled “Towards a Cashless
Campus”, NUS noted the “encouraging response” to the Nets tie-up.
As a result of that, “we are confident to roll out our plan to
introduce a cashless campus in the new Academic Year 2018/19”, it
told students.
It added: “Going cashless will facilitate the
introduction of other initiatives which will benefit the community,
such as pre-ordering food in the comfort of your classroom or
office, and delivery of food to your location wherever you are on
campus etc.”
Still, students and canteen vendors whom TODAY
interviewed were not fully sold on the idea. Most of them said they
would find it hard to do away with cash completely.
A second year business student who gave her name only
as Ms Ng said “it gets very messy” and confusing when students
encounter lag time in their apps when ordering food.
“Whenever we queue for food, you can see everyone is
trying to load their app… and sometimes you have to wait for people
in front trying to figure out how it works, or check if the vendor
has received the payment,” she said.
Agreeing, a first year business student Yu Liang said
it could take one to two minutes to wait for the payment to go
through, especially during peak hours.
Western food seller Stephanie Lee, 40, said a lot of
time is “wasted” on trying to track if cashless transactions go
through successfully, and vendors may also find it troublesome to
pay their suppliers if they do not have cash on hand.
NUS said in its media reply that “efforts are underway
to improve the technical infrastructure” to support cashless
transactions. Its spokesperson reiterated that it welcomes feedback
from various stakeholders to improve the user experience, and will
“continue to engage students who have provided their views and
suggestions”.
Meanwhile, other higher learning institutes TODAY
contacted said they have no plans to go fully cashless.
Ms Giselia Giam, the senior director of finance and
corporate services at Singapore University of Technology and Design
(SUTD), said the university “currently has no plans to go fully
cashless, although we do have the facilities for it”.
Currently, it uses a “hybrid” payment system where one
can choose to pay via cash or card at its food and beverage
(F&B) and other retail outlets, she added.
The Singapore Institute of Management, which is
co-located with the Singapore University of Social Sciences, also
has no plans to stop accepting cash on its campus.
The Singapore Management University said it currently
“does not make it a requirement for our retail and dining outlets
to go fully cashless”. Its spokesperson added: “Most of the retail
merchants on our campus, including F&B outlets and food court,
are already offering cashless payment options. Cash is also
accepted at these establishments.”
A Nanyang Technological University (NTU) spokesperson
said that under its Smart Campus initiative announced in January,
it is “encouraging and promoting more cash-free transactions, such
as through the all-in-one Smart Pass which can also be used for
other purposes, including access to campus facilities and
off-campus services such as public transport”.
To date, more than 90 per cent of canteens and retail
operators on NTU’s campus accept cashless transactions, on top of
accepting cash or other electronic payment methods such as credit
cards, the spokesperson said.