Don't ever go to this shop...
Art Sign International Pte Ltd
Blk 231 Basin Street #01-41
Bras Basah Complex
Singapore 180231
Their service sux and they probably have a team of totally inept
designers.
Scenario:
I need a banner printed, have got 5 correctly sized images (180dpi
and correct dimension), all they need to do is put the images
together in 1 file and get it printed. Clarified with the boss
there, he said ok.. no problem.. no need for extra charges.
Problem arises:
Called up to inform me that the images were too big to fit on the
banner. I asked if they could just shrink the entire image down
proportionally till it fits, they said ok.
Fax from Art Sign:
They faxed the image of the banner over asking for signing off, and
scribbled on the paper that there will be a $30 charge for
artwork.
The telephone call:
Asked why the $30 charge... boss said the designer spent 2 hrs to
shrink the images down to size.... CAN YOU BELIEVE THIS? It takes 2
whole hours to click on (for those familiar with Photoshop)
Image>Image size and scale it down by a little.
I then asked why wasn't I informed of the additional charge during
the phone call, and he said, "Oh, you mean my designer didn't tell
you?"
"I think $30 just to resize is too unreasonable, I'll do it myself
and get a courier to send it down for $8"
"In that case, how are you going to compensate me for the 2 hrs of
work?"
Hello!!!!??! Can you believe this boss?? First he tries to con me
into thinking it takes 2 hrs to resize an image, even when I told
him that I'm proficient with Photoshop and knows it can't take 2
hrs.... (for the record... I did the changes on my own within 5
mins)..... he still insisted that it takes 2 hrs.. and began
rattling off all the things that need to be done.. manz...
That place is a con shop..... don't ever go there...
Anyone have a similar bad experience with Art Sign?? Please post
here....
