I had purchase a unit of LCD TV from Best Denki Great World City
Branch. Everything was go smoothly. The sales been
completed with delivery and installation schedule.
On 03/07, I received the TV on
time. Unfortunately, the installer never turn up
and no one call me (actual appt was 3pm -
6pm). When I call Best Denki GWC around 6.10pm, one
guy name Alvin told me that Sony department incharge had
closed for the day ask me to call him again tomorrow so that
he can check why no installer turn up, he even gave me his h/p to
ease our communication. I really appreciate
it.
On 04/07, when I call his h/p to find our the outcome, he was
not answer the call after few attempts. Finally, no choice, I
call the branch customer service. The answer I get is Alvin
is not working today. Then, I start to get mad about
their irresponsiblities. After some conversasion,
they confirmed that the installation had confirmed at 05/07
3pm - 6pm.
As I really doubt their words, so I called
Sony to double ensure the appointment. The answer
that I get is .. Best Denki GWC never made
any appointment for my unit. Immediately, I called Best
Denki GWC again to clarify. I have requested to talk to
the branch manager but no one except the poor customer service
lady dare to answer my question. I really disappointed about
their service. This is the first time I experienced such
unhappiness and this will also my last time visit this store
again.
The re-appointment is on 05/07, hopefully everything will be on
schedule.
