Normally, I don't have problem waiting for long when I called
them. I am also having problem with my maxmobile,
especially at night. It gets disconnected often at night.
Which package did you sign up?
Be careful with Singnet. I was fed up with their
service that is why I switched to Starhub.
1) I started with
Singnet using their limited access broadband and I was charged so
much extra for the bill. I did not exceed the given
time for using the broadband but Singnet overcharged me by
$40 to $50.
2) When my limited access
broadband contract expired, I signed up with the unlimited access
broadband, they overcharged me again. They did
not deliver what they promise, did not give me one month free
subscription that comes with the
promotion.
3) Now that I
have terminated my contract with them, they did not pay me credit
as they promise.
4) Their
Customer SErvice sucks like hell. I was talking
politely to the staff and he shouted without
control. The customer service staff are not
helpful. Most of the time I called for help, they are
not helpful and if possible they push responsibility.
Majority of them have very bad attitude, not customer
orientated.
Many of my friends have stopped
using Singnet services as they also encounter problems with
Singnet.
For your benefit and to save you from having headaches, please
consider carefully if you want to switch to
Singnet. Singnet really
sucks. Singnet is
the worst in service to the clients compared with the
others. Please let others know so they will not
suffer.