I wish to relate my bad experience when I was shopping
recently. I was browsing through the merchandise when a
pair of kids shoes caught my eyes. I thought it would be
nice if there is an adult size, so I could get a pair for my
hubby.
I approached the sales staff and asked if adult size are
available. But the foreign salesgirl cannot even
understand the word 'adult'. I even use sign language and
point out to the shoe and my hubby, she still couldn't
understand what I want. We got fed-up and left the
shop. The shop obviously lost a customer. And this not
my first encounter. Some can speak english but in their
accent, it's still difficult to communicate.
I urge employers to consider this matter seriously.
Get employee who can speak english well. What's the
point if they can save cost on labour but lose
potential customers?