i think no matter what price you pay, you expect decent
services... i worked as a waitress in the US when i studied there
and we were expected to give good services no matter if we were
tipped. (of course we were tipped most of the time, but with the
economy moving south, the tips are getting smaller...)
if the staff are overworked, they should not pass it onto the
customers. they should let their boss know and work it out. common,
market is pretty good. fire your boss if you think you are
overworked and not compensated fairly. hint hint chibet.
As a waitress, its your job to serve your customers. You do not
cook, wash the toilet and serve the customers.
Do you tip a self service food attendent/counter staff?
My point is that when you are using a budget service, they do
not have a dedicated customer service. Most likely,you are
speaking with an admin staff who answers the service hotline on top
of his usual duty. (remember this is a DIY service, the operator
are not really expecting people to call them and ask them
these kind of stuff.)
From you comments, I am sure you had never hold a job in
Singapore before.
In Singapore,
the employers are allowed to ask you if you have a criminal
record in the job application form.
the employers are allowed to ask you if you plan to get pregnant
in the next 2-3 years
overtime pay is a luxury not practice by all companies.
there is a very large pool of 'foreign talent' who are willing
to work for very low pay and for some reason, the government are
encouraging employers to hire 'foreign talent' over locals.
